All rights reserved. and take advantage of this neat service whenever you need it. Email: This information has not been added. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Please note that, for canceled events, no .
The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? This means sellers set the ticket prices. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Hawaii JEVAR IS WHO HANDLED MY CALL. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. You have lost a customer for life! You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. I live in GA - was supposed to go to a premier league game in England in March. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Customer Service training is needed. From everything weve seen, the StubHub customer support is quite thin, to say the least. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. If you purchased on a registered account, your credit is available within your StubHub Wallet. Use of this website signifies your agreement to our. Wish they would help. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. All Rights Reserved. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub.
Buy sports, concert and theatre tickets on StubHub! 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. How do I contact StubHub for refund? The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Click on any of the links and there is a private message link on the moderators page They can assist you. I had to ask for a manager. Ticketmaster will be the only place selling VIP Tickets though. Would not make an exception,to a hotel reservation I made thru Priceline. DoNotPay doesnt care about that.
There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. 03-31-2022 08:37 AM. Request and Get a StubHub Refund Right Now. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. StubHub sellers set the price of their tickets. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Your sale is valid and you will be paid on your sale 5-8 business days after the event. I was only given the option of the credit and the event was in CA. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. The company prides itself on being a Fan-to-Fan service. There Application crashes. please contact StubHub US Customer Service at 1.866. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! "If you have tickets to a show that is postponed, you will be able to select your refund . https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. We'll do our best to get back to you in the next 24 hours. StubHub also has live chat operating 24/7. New York DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Viagogo, a tickets marketplace, bought StubHub in February 2020.
How do I request a refund? - Ticketmaster Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries.
How to Get a Refund for All Your Tickets - Vulture Because of this, it isnt up to StubHub to refund your tickets they do not sell them. From everything weve seen, the StubHub customer support is quite thin, to say the least. These are often free tickets the seller can relist. Does StubHub have live chat? 1.866.788.2482. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Learn more about how we make money. After this experience, I'll take my business elsewhere. Whats The Difference Between Class 2 And Class 3 NI Contributions? Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. Your online site is a disaster, It does not work to apply a credit. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show.
Concert canceled? Ticketholders have issues getting refunds - KSDK According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444.
What happens when an event is canceled? : StubHub The seller would net $85.. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. To reach customer support call 1-866-788-2482 Find contact information here. I was a no show due to a soft water flooding of o The company prides itself on being a Fan-to-Fan service. Who do I contact? See if youre using the right email and password. No problem. We will process the refund to your original payment method within 5 days. Personal Loans can provide financial relief during an emergency. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. What Is Public Liability Insurance For A Wedding? 1:00. On March 7th, StubHub emailed Marrali a copt of its refund policy. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me.
StubHub.com | Better Business Bureau Profile Illinois To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate?
It is free to list tickets for sale, and to search for tickets to buy on StubHub. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub.
Help us improve this article with your feedback. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. The old bait and switch! Open a new browser and try logging in again. I think I'm golden and I made my sale. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. New Jersey In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Youll get a refund if your event is cancelled and not rescheduled. Go ahead and file a chargeback on your credit card. Colorado: 8,688 customers due $3,120,442 in refunds. Lots 81-82 Street C
Can you get a refund on StubHub tickets? - ETHTrust How to Request a Stubhub Refund [98% Success] - DoNotPay https://money.com/stubhub-refunds-covid-19-cancellation/. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. StubHub offersthe retroactive refunds because the live events industry is opening back up.
StubHub issuing refunds for events canceled due to COVID - The Enquirer It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. She came back and said I'm refunding your money butand then starts fighting with me again. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Sit back and relax while we do the work. Congratulations on your sale. The corporate office phone number is 415-222-8400. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Reach out to customer service representatives via social media, Call the event organizer and state your case. Click here to update this department. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. You can also try refreshing your Listings page.
Refund for Foo Fighters tickets? - StubHub Community That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. If I did I woulda dropped my price or took my friend to the game. Apply your StubHub balance during checkout on your next purchase. We are changing the way you register and sign-in to the StubHub Community. Copyright 2007 - 2023, ContactHelp.com. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. We cant contact them and ask them to lower their prices. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. 1.866.788.2482. Opinions are our own, but compensation and in-depth research determine where and how companies may appear.
StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money Explain your scenario, and provide any applicable evidence. I was refused to talk with a supervisor , I had 4 tickets listed. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Clear your Internet browsers cookies and cache. What do you mean Dming the moderators? Phone: 866-788-2482. Depending on where you live and how you got the tickets, you may be due a cash refund. Sorry we couldn't be helpful. on 2/28 at 12:51PM What a horrible service! Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Another way you might reach the company is by sending them an email. Did you find it helpful? There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. The cash refund will be issued by May 31, 2021 and will. Let us teach you the major money lessons you NEED to know. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Harris Teeter. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. DoNotPay can be by your side during the process and help you sue any company in small claims court. I have been trying to purchase tickets for over a week now. It is possible to request a refund on a purchased StubHub ticket manually. How do we request the refund?
Refunding tickets to a cancelled event - stubhub.community How to Contact StubHub for fraudulent tickets. Click that link and you're good to go. Yes StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. StubHub is offering the retroactive refunds now because the live events industry is opening back up. . This number worked fantastically, and I got all I needed accomplished! After the switch, you will enter the email address you use to access the community in order to reset your password. Enter your gift card number in the Add a Fancode & gift code section. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Find contact information here. Enter your gift card PIN in the PIN field when prompted. Offers may be subject to change without notice. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can Enjoy!Make sure we land in your inbox, not your spam folder. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Perhaps Its Time to Switch to Something Other Than StubHub. Contact us United States and Canada. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. They're upset StubHub is refusing to . Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Your refund will be processed to the payment method used at the original time of purchase. To reach Customer Support call 1-866-788-2482. .
How Do I Contact StubHub For Refund? | Insurance Guide How do I complain to StubHub? As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android.
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