You can choose to add a message to the buyer. Give a full refund The buyer will receive a full refund. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. Answer (1 of 3): Sellers are not required to accept returns. You can either: - accept the return and provide the buyer with a return label. '&charset='+document.characterSet : '')); document.write ("'><\/scr"+"ipt>"); Attach the label from your desktop or mobile device. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have.
eBay Seller Told She Must Accept Returns for SNAD Claims - [!SiteTitle] The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension.