Read more Comments: 0 While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. From over pricing. None of the options worked for us NEVER will I use this company again. Lack of preparation and communication from the recruiter for each step of the process. You can count on usas our fans already know. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). The total price was $1405.95. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. I don't expect they are willing to give an apology. Click here to get notifications about new complaints of Vivid Seats. The site is a fraud and they are aware. Eugene was very helpful with my questions. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! This Yelper's account has been closed. SO basically, they lied in the e-mail, and lied that replacements were offered. That is a lie. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. I was purchasing 3 tickets and wanted to make sure we are all seated together. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. They refunded, but I am out 2 nights for the hotel. Find out how we combat fake reviews. We value your privacy. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. GAME WAS NEXT WEEK. Scammed!!! We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. And in checking with the Keillor show I found that the show was not sold out! Vivid Seats Review: Is it Legit, Reliable or a Scam? Vivid refused a refund! I spoke with Carlos A over the phone to purchase my tickets. I feel that you overcharged me. There were no humans to talk to to get my tickets before the event started. We could not access or find on Ticketmaster and vivid customer dis-service. He was absolutely fantastic at his job. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. Especially since Vivid. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. She says no digital. Reliable & Rewarding Tickets. Vivid Seats provided fraudulent tickets to me. Customer service would not help since the event was technically postponed and not cancelled. I called before the event and after. Group tickets DO NOT need to have electronic tickets. Yes, you get great prices on concert tickets because it is a con. I bought 3 with the insurance. Request to speak to a Vivid Seats agent. There was some type of electronic glitch. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Spent all week leading up to the event trying to call only to get the worst support ever. Downgraded Tickets Sent - Not what I paid for. On 02/16/2023, I bought two concert tickets. It asked how many tickets I wanted which I selected two. Date of experience: 26 February 2023. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. I just want the tickets I spent my hard earned money on. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Her personality was fantastic and the whole experience was just perfect. Sometimes the choice seems insufficient to customers. You advised that you arrived at 7:50 PM. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. I hate what you stand for. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. You get an email when the tickets are sold, and then you either upload them or ship them. Takes no accountability for a time glitch that had us go to a show at the wrong time. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. All for the seller, not for the customer. I simply want a partial refund because I feel that is fair. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. Thank you, you have successfully subscribed to our newsletter! However, no matter what link they have provided I cannot access these tickets. He was very polite, professional, kind, and made the process very easy! The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Promised by 2/23. Companies can ask for reviews via automatic invitations. We paid about $500 for the tickets in total. I asked to print the tickets for my group but was told I had to use the electronic system. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Providing an exceptional buying experience is something we want all of our fans to experience. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. People need to understand that VividSeats works against you. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT I was unsure on how this all worked. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. + the only ticket rewards program around. They take your money, and you have no valid tickets. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. New customers can take advantage of this exclusive discount offer! 2. bradsaid 1 yr. ago. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. With the plethora of ticket resell sites, this is one to avoid. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Yes. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Vivid seats is such a scam!!! Customer service told me they will not help me because I already accepted the tickets. Is SeatGeek Legit? We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Report as inappropriate. The event was then rescheduled for July of 2021and then cancelled again. My credit card was charged $328.30 that day. I had a great experience. This review was chosen algorithmically as the most valued customer feedback. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. He said I should post the tickets for sale. Its not final unless I had the tickets available which I didnt. The insurance was $65.82. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. It goes against our guidelines to offer incentives for reviews. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Received a correct order confirmation but when the tickets came in they moved me to a different section. I never will again. They deserve to go bankrupt as they cost me $800. Ren was very helpful answered my questions and helped me get the tickets I was looking for. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. I do expect a responce and an apology for this overcharge. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I had listened to his show on the radio (and bought many of his books) for many years. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. I paid $322.17 for 3 seats. Erika, we always want to leave a positive impression on our fans. Showed up after start of game and lot was closed. I found two separate listings for tickets in the same section and row. I was told that I should have known that by this note that was listed: xfer Piggyback. Is this your company? We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. ConsumerAffairs is not a government agency. 10.1K Ratings. Just another company who still made money over COVID. They refuse to give refunds for anything. Vivid Seats is an independently owned and operated online marketplace. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? they are all the same basically. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. So, Vivid seats charged an additional $196. Thanks Vivid Seats. The buyer is responsible for these costs. Lots of filter options to narrow down events. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. I will not be using this company again and will never refer a soul. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. I am very disappointed in not being able to attend the show. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. These were special seats, including dinner and first 2 rows on the dirt. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Tickets were electronic via phone. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. He reassured me of any concerns I had and was very patient with me. I had to buy either 1 or 3. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. We launched @recap.email and legal webhooks. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Ticket resale limitations; prohibition; exception. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. I never received my tickets but was charged for them. Vivid Seats is famous for its courtesy calls. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. The tickets were shown as $ 264. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 I complained and they advised these were upgrade tickets and no refund would be issued. Jeremy of Las Vegas, NV Verified Reviewer. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. I never used them before but I know many people who have. We also confirm that your tickets are general admission. The latest review was 2 months ago. The tickets are yours now to you have to figure out what to do. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. We also ensure all reviews are published without moderation. Barbara, who is my agent, was absolutely the best that you could have. Wed, 11 May, 2022 at 5:09 PM. For more information about reviews on ConsumerAffairs.com please visit our I would like to warm people to avoid buying tickets through Vivid Seats. First received an e-mail asking me to call because there was an issue. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. Vivid Seats goal is to safely and securely connect customers with event tickets. Vivid Seats denies these . Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You We recommend the company for anyone looking for deals on concert tickets or shows in the United States. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Enjoy reading our tips and recommendations. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Dial 833-228-5143. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. We spent $700 and had our experience ruined for really no good reason. Vivid seats will not do anything. I then I received an electronic transfer notification which I followed through on. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. We assure that you and your partner will be able to sit together. Called customer service and she said we have to fill out a form and wait. Vivid Seats is as legit as ticketing sites come. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. He was very knowledgeable and courteous. Do not use Vividseats!! I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. I have bought tickets through Vivid Seats for two different concerts. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. This complaint was posted by a verified customer. Who Sets the Price on Vivid Seats? First time using Vivid Seats to get tickets. When the tickets never came, I contacted Vivid repeatedly. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. The request was put. I had a purchase trouble on Vividseats. The person the ticket was for has since died. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Not game day yet so have not opened app for seats. Most complaints are from ticket billing and delivery issues. When I go the tickets, I called the venue and was told they were not handicap. Phoney Company! If there is more I will do that as well lost time and money. Products used:Tickets for an upcoming football game. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets.
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